1. Introduction

At Fine Jewellery, we strive to ensure your complete satisfaction with your purchase. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds of products purchased from our website.

By making a purchase, you agree to the terms of this policy. Please read this policy carefully before making a purchase.

2. Eligibility for Returns

2.1 Return Period

You may return products within 7 days from the date of delivery, subject to the conditions outlined below.

2.2 Eligible Products

Products are eligible for return if they meet the following criteria:

• Product is in original, unopened condition with all original packaging
• Product has not been installed or used
• All accessories, manuals, and warranty cards are included
• Product is not damaged or defective due to customer misuse
• Return request is initiated within 7 days of delivery

2.3 Non-Returnable Products

The following products are NOT eligible for return:

• Products that have been installed or used
• Customized or personalized products
• Products damaged due to customer negligence or misuse
• Products returned after 7 days from delivery date
• Products without original packaging or missing accessories
• Software or digital products (if applicable)

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at Pradeepdh akar7725@gmail.com or call us at +91 8962404228
2. Provide Details: Include your order number, product name, reason for return, and photos (if product is damaged)
3. Wait for Approval: We will review your request and respond within 2-3 business days
4. Return Authorization: If approved, you will receive a Return Authorization (RA) number
5. Ship Product: Pack the product securely and ship it to our address (provided in the return authorization)

3.2 Return Shipping

Return Shipping Costs:

• If the product is defective or incorrect: We will bear the return shipping costs
• If you are returning for other reasons: You are responsible for return shipping costs
• We recommend using a trackable shipping method and insuring the package

4. Refund Process

4.1 Refund Eligibility

Refunds will be processed only after:

• We receive the returned product
• Product is inspected and found to be in acceptable condition
• All return conditions are met

4.2 Refund Timeline

Processing Time:

• Inspection of returned product: 2-3 business days after receipt
• Refund processing: 5-7 business days after approval
• Total Time: 7-10 business days from receipt of returned product

4.3 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Online Payments (PhonePe): Refund will be credited to your original payment method (Credit/Debit Card, UPI, Net Banking, Wallets) within 5-7 business days
• Cash on Delivery: Refund will be processed via bank transfer or cheque to the account details you provide

4.4 Refund Amount

The refund amount will include:

• Full product price
• Original shipping charges (if product was defective or incorrect)
• GST amount (if applicable)

Deductions: Return shipping charges (if applicable) and any handling fees may be deducted from the refund amount.

5. Exchanges

5.1 Product Exchange

We offer product exchanges in the following cases:

• Defective products (replaced with the same product)
• Incorrect products (replaced with the correct product)
• Size or model changes (subject to availability and price difference)

All exchange requests must be raised within 4–5 business days of product delivery.

5.2 Exchange Process

The exchange process follows the same steps as returns. Once the returned product is received and verified, the exchange will be processed within 4–5 business days.

If there is a price difference:

• If the new product costs more: You will be required to pay the difference
• If the new product costs less: The price difference will be refunded to you

6. Defective or Damaged Products

6.1 Reporting Defects

If you receive a defective or damaged product:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the defect or damage
• Do not install or use the product
• Keep all original packaging

6.2 Replacement or Refund

For defective or damaged products, we will:

• Offer a free replacement (if available)
• Or provide a full refund including shipping charges
• Arrange for pickup of the defective product at no cost to you

7. Cancellation Policy

7.1 Order Cancellation

You may cancel your order:

• Before Shipment: Full refund will be processed within 3-5 business days
• After Shipment: Order will be treated as a return (subject to return policy)

7.2 Cancellation by Us

We reserve the right to cancel orders if:

• Product is out of stock
• Pricing error occurred
• Fraudulent activity is suspected
• Payment cannot be processed

In such cases, a full refund will be issued immediately.

8. Installation Service Refunds

8.1 Installation Service

If you have paid for installation services:

• If installation is cancelled before service: Full refund of installation charges
• If installation is completed: No refund (service has been rendered)
• If installation cannot be completed due to site issues: Partial or full refund at our discretion

9. Warranty Claims

Warranty claims are separate from returns and refunds. Please refer to the manufacturer’s warranty terms included with your product. We will assist you in processing warranty claims, but warranty service is provided by the manufacturer or authorized service centers.

10. Contact for Returns/Refunds

For all return and refund inquiries, please contact:

11. Important Notes

• All returns must be authorized by us before shipping
• Products returned without authorization may be rejected
• We are not responsible for products lost during return shipping
• Refunds may take 7-10 business days to reflect in your account
• Bank processing times may vary

12. Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website. The “Last Updated” date at the top of this page indicates when the policy was last revised.

13. Governing Law

This Refund and Return Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Gwalior, Madhya Pradesh, India.