1. Introduction

Welcome to FINE JEWELLERY (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of Artificial Jewellery, security systems, and related products (“Products”) from us.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our Products.

2. Company Information

3. Products and Services

3.1 Product Description

We offer Artificial Jewellery. Product descriptions, images, and specifications are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions or other content on our website are complete, reliable, current, or error-free.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product you ordered is unavailable, we will notify you and provide a full refund or offer an alternative product.

3.3 Pricing

All prices are displayed in Indian Rupees (₹) and include applicable taxes (GST). Prices are subject to change without notice. The price charged will be the price displayed at the time of order confirmation.

4. Orders and Payment

4.1 Order Process

When you place an order, you are making an offer to purchase products at the prices stated. We reserve the right to accept or reject any order. Order confirmation will be sent to your registered email address.

4.2 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)
• Online Payment via PhonePe (Credit/Debit Cards, UPI, Net Banking, Wallets)

4.3 Payment Security

All online payments are processed through secure payment gateways. We do not store your complete payment card information on our servers.

5. Delivery and Installation

5.1 Delivery

We deliver products to addresses within India. Delivery times are estimates and may vary based on location and product availability. We are not liable for delays caused by third-party courier services.

5.2 Installation Services

If you have selected installation services, our technician will contact you to schedule installation. Installation is subject to:

• Site suitability assessment
• Availability of our technicians
• Customer cooperation and access to installation site

5.3 Risk and Ownership

Risk of loss and title to products pass to you upon delivery to the shipping address. You are responsible for inspecting products upon delivery and reporting any damage or defects within 48 hours.

6. Shipping Policy

6.1 Shipping Areas

We ship products to addresses across India. We do not currently offer international shipping. Delivery is made to the address provided by you at the time of order. Please ensure your shipping address is accurate and complete to avoid delays or failed delivery.

6.2 Processing and Dispatch

Orders are processed on business days. After payment confirmation (for online payments) or order acceptance (for Cash on Delivery), we aim to dispatch your order within 2–5 business days, subject to product availability. You will receive an order confirmation and, once dispatched, a tracking update via email or SMS where applicable.

6.3 Delivery Timeframes

Delivery times are estimates and typically range from 3–10 business days from dispatch, depending on your location and the courier partner. Metro cities may receive orders sooner; remote or rural areas may take longer. We are not liable for delays caused by third-party courier services, weather, customs, or other circumstances beyond our control.

6.4 Shipping Charges

Shipping charges (if any) will be displayed at checkout before you confirm your order. We may offer free or discounted shipping on select orders or promotions; such terms will be clearly indicated on the website or at checkout.

6.5 Order Tracking

You can track your order using the Track Order page on our website. Enter your order number and registered email to view the current status. Tracking information may take 24–48 hours to update after dispatch.

6.6 Lost, Damaged, or Incorrect Delivery

If your order is lost in transit, arrives damaged, or you receive an incorrect item, please contact us within 48 hours of delivery (or of the expected delivery date for lost parcels). We will work with the courier and you to resolve the issue, which may include replacement or refund as per our Refund Policy.

6.7 Failed Delivery and Wrong Address

If delivery fails due to an incorrect or incomplete address, unavailability at the address, or refusal of the package, we may attempt redelivery or contact you for a correct address. Additional shipping charges may apply for redelivery. Repeated failed delivery may result in cancellation and refund after deducting applicable shipping or handling costs.

7. Returns and Refunds

Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.

8. Warranties

8.1 Manufacturer Warranty

All products come with manufacturer warranties as specified in the product documentation. Warranty terms vary by product and manufacturer.

8.2 Warranty Claims

To make a warranty claim, contact us with your order number and details of the issue. We will assist you in processing warranty claims with the manufacturer.

8.3 Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of GEETIKA AUTOMATION or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, or use any content without our written permission.

10. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

11. Prohibited Uses

You agree not to use our website or products for:

• Any unlawful purpose
• Violating any local, state, national, or international law
• Transmitting viruses or malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with the operation of our website

12. Privacy Policy

12.1 Information We Collect

We may collect personal information from you when you:

• Register on our website
• Place an order or request a service
• Fill out a form or contact us
• Subscribe to our services or communications

The information collected may include your name, email address, phone number, billing details, and other relevant information required to provide our services.

12.2 Use of Information

The information we collect is used to:

• Process transactions and deliver services
• Improve our website, products, and customer support
• Communicate updates, offers, and important notices
• Prevent fraud and ensure platform security

Your information is used only for legitimate business purposes.

12.3 Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal data against:

• Unauthorized access
• Data alteration
• Disclosure or destruction

However, no method of transmission over the internet is 100% secure.

12.4 Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

Information may only be shared when:

• Required by law or legal authorities
• Necessary to complete a transaction or provide a service
• Needed to prevent fraud or protect our rights

12.5 User Consent

By using our website or services, you consent to our Privacy Policy and the collection and use of your information as described above.

13. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Gwalior, Madhya Pradesh, India.

14.2 Dispute Resolution Process

In case of any dispute, we encourage you to contact us first to resolve the matter amicably. If a resolution cannot be reached, disputes will be resolved through appropriate legal channels.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: Pradeepdhakar7725@gmail.com
Phone: +91 8962404228
Address: Gwalior, Madhya Pradesh, 474001

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.